Frequently Asked Questions

• I require an invitation letter from Enagic to obtain a visa. Who do I contact?

  For distributors requiring a letter of confirmation from Enagic to obtain a visa, here is the simple process to follow:

  Step 1: Purchase your convention tickets on the website.

  Step 2: Forward your ticket confirmation email to [email protected] with a copy of your passport.

• What is the address of the hotel where the event will be held?

  Gaylord Pacific Resort & Convention Center

  1000 H St., Chula Vista, CA 91910

  Gaylord Pacific Resort & Convention Center | Marriott Bonvoy

• Is there a discounted room rate for this event at the Gaylord Pacific Resort?

  Group rate starting at $339/night.

  Please visit this link to book your room: https://book.passkey.com/event/50950237/owner/50906358/landing

• What is the dress code for this event?

  General session and breakouts: Business casual with comfortable shoes.

• How do I cancel/request refund for my ticket?

  To qualify for a refund, the Registration Cancellation Request Form must be filled out and submitted to [email protected] within 2 months of purchase date. Tickets are non-refundable after March 31, 2025. Refer to website Cancellation Policy for more details.

  https://www.enagic-convention.com/202506/register/pdf/Cancellation_Form.pdf

• Can I transfer my ticket registration to another person?

  Ticket transfers are typically not allowed. However, if you have extenuating circumstances,

  please reach out to the organizing committee in advance and explain your situation.

  Changes cannot be made within one month of the event.

• When will online registration close?

  The ticket sales will end as soon as they are sold out.

• What is the link to the ticket purchase site?

  https://www.enagic-convention.com/202506/register/

• What is the agenda and speaker list for the event?

  The agenda and speaker list is still being finalized. Refer to the convention website for more information.

• What about meals?

  Meals will be on your own. There are 10 restaurants and bars at the Gaylord Pacific Resort & Convention Center.

• Will translation devices be provided to non-English speaking attendees?

  Yes. Translation will be available in Hindi, Spanish, Vietnamese, and Cantonese

• Who will be recognized at this event?

  New 6A and Above Distributors from June 2024 - May 2025. Visit the Recognition Ceremony page to search for your name: https://www.enagic.com/event

• How will I know if I am being recognized on stage for 6A and Above rank-up?

  An email will be sent to all onstage achievers from Enagic USA Event([email protected])with information on what award has been achieved.

  For any achievers that ranked up to 6A & above from June 2024 to May 2025, an email will be sent from Enagic USA Event ([email protected]). You may also search on this page: https://www.enagic.com/event

• I think I am an award achiever but I'm not sure, what do I do?

  If you do not receive an email confirming your award achievement please email [email protected] with your name, distributor ID# and Rank.

• Are children allowed to attend this event?

  Yes, but it is not recommended. A ticket is required for each attendee.

• Is there child care service at the event?

  There will not be child care service at the event.

• If I have more questions about this event, who can I contact?

  Please email [email protected].